Head of On-Site Visitor Experience

English Heritage

Location: Homebased or in one of our regional office locations (York, Bristol, Swindon, London)
Salary: From £58,969 per annum (if London based), up to 10% less if based in other locations / 36 hours per week / Permanent
Job type: Permanent
Ref: 13691

English Heritage cares for over 400 historic monuments, buildings and sites. Through these, we bring the story of England to life for over 10 million visitors each year.
No matter what you do or where you do it, by joining us you’ll be playing a vital role in looking after some of the greatest places in England so that they can be enjoyed today and for generations to come.
The Head of On-Site Visitor Experience is an exciting role within the Historic Properties Department of English Heritage.

You will help develop, resource and implement an on-site visitor experience strategy that will enable our people to deliver exceptional standards for all our visitors, and which supports English Heritage’s key strategic aims. Working across departments, you will champion exemplary visitor experience at our properties, driving the consistent and continual improvement of our offer and service.

We are looking for someone with exceptional communication and interpersonal skills, who can influence colleagues from all departments and levels of the organisation to put the visitor at the heart of all that we do. You will be creative and innovative – driving the visitor experience strategy for English Heritage properties and utilising your analytical skills and visitor insight to inform new developments and position English Heritage as sector leaders.

You will be an advocate for our brand and values, ensuring these are embedded into the on-site experience and delivering exceptional experiences that leave our visitors feeling enthusiastic, and as a result for English Heritage as a Charity, enhancing brand warmth.

We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England’s heritage.

From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our shared heritage is inclusive, exciting and accessible.
To apply, please submit your CV and a covering letter addressing the person specification, explaining why you believe you are a suitable candidate for this role.

You’ll find it’s a workplace like no other – taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you’ll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You’ll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. We offer a competitive benefits package including a generous pension, 25 days leave a year and free entry to all English Heritage properties for you, another adult and up to 6 children (under the age of 19).

Apply now

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